Even a tiny error by an HGV driver can cost their company greatly. Every HGV drive knows this fact, but sometimes a few reminders are needed.
Not all mistakes are as serious as others, but are your HGV drivers aware of the small things the can cost your company money, reduce safety, and kill productivity?
Small errors and oversights kill a fleet manager’s ability to increase efficiency and improve company profitability. Which leads to frustration for the fleet manager and the drivers. Here are a few of the common oversight which can be quickly fixed:
1. Is Your Driver Card in the Tachograph?
Before they acquire an HGV drivers’ class 2 licence, every driver is taught that their driver card should be in tachograph but do they know it is illegal to drive without it?
This oversight causes other problems, too. The tacho readings are not tied to the driver, which causes the payroll and accounting departments extra work to sort out the missing information. Don’t be surprised when they complain.
What happens if your driver is in an accident without his driver card in place? The tachograph reports no qualified driver was in the vehicle, which could cause your insurance company to deny a claim. This increases headaches for the front office and can cost the company money.
2. Recording Breaks as ‘Other Work’
Although pressing the wrong button and recording a break as ‘other work’ may seem like a pretty minor issue in the grand scheme of things, this can actually greatly skew a driver’s hours and even lead to legal infringements.
It sounds inconsequential. The driver accidentally hits the “other work” button when he takes his break. The problem could come later. Now his hour’s report he did not take the break required by law and could get your company and the driver in legal trouble.
Breaks must be recorded properly to avoid possible legal problems.
Drivers need to get their breaks so they are fresh and alert while driving. This is the reason breaks are mandatory by law.
Recording breaks properly reduce the stress on fleet managers and payroll departments.
3. Not Planning Breaks Efficiently
HGV drivers are under the pressure of tight deadlines. It is not surprising that sometimes they miss a break, or completely forget one.
Missing breaks causes problems for the fleet manager. They need to balance the legal requirement of the driver taking breaks with the importance of meeting schedules.
Drivers and fleet manager both are aware of the 4 ½ hour legal limit for driving. They need to carefully coordinate and plan delivery routes so the driver can take their breaks without missing delivery schedules.
4. Reporting Hours Incorrectly
Misreported hours by a driver drives fleet managers crazy.
The misreported hours cause problems for the fleet manager, the payroll department, and the driver. Everyone wants to make sure the driver gets paid for every minute they work, but accurately.
Fleet managers may conclude the driver is skipping breaks, exceeding the 4 ½ hour limit, or violating other rules due to their misreporting. This can lead to warnings or termination of the driver, whether justifiable or not.
Drivers must report their hours accurately to guarantee they are paid correctly and that they do not violate the law, or enrage their fleet manager.
5. Not Being Accessible While Driving
Fleet managers and drivers need to be in regular contact while the driver is making deliveries.
The driver cannot answer their phone while driving, but ignoring the phone during the day can lead managers to believe their driver is avoiding contact.
It is important that drivers check in with their fleet managers throughout the day. This keeps the fleet manager aware of any delivery delays or other problems. The fleet manager needs these updates so they can notify customers of changes in ETA or provide relief for the driver.
These five errors are the most common problems fleet managers and drivers run into. Being aware of the issues can help your HGV drivers reduce errors, provide better information, and keep their fleet manager’s temper under control. It reduces company expenses and improves safety.
You can reduce all of these challenges by using a Mobile Resource Manager which integrates with your delivery vehicle’s tachograph.
Better information lets you improve fleet safety, reduce errors, and schedule vehicles more effectively, without the need to constantly contact your driver for updates.